|By Dana Gardner||
|October 12, 2012 07:00 AM EDT||
Server virtualization success quickly set the stage for private-cloud benefits for banking services provider, BancVue. And that cloud enablement then provided business agility to BancVue's community bank customers, enabling them to better compete against mega banks on such critical areas as customer service and end-user portals.
Learn here how BancVue creates the services that empower its customers to beat the giants in their field by better leveraging agile IT. Sunny Nair, Vice President of IT and Systems Operations at BancVue in Austin, Texas, discusses the journey with BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions. [Disclosure: VMware is a sponsor of BriefingsDirect podcasts.]
Here are some excerpts:
Gardner: Many companies these days need to tackle the dual task of cutting costs, while also increasing agility and providing better services and response times to their constituents. How did you accomplish both?
Nair: The first thing we wanted to do was to abstract the applications and the operating system from the hardware so that a hardware failure wouldn’t bring down our systems. For that, of course, we went to virtualization. We experimented with various virtualization products. Out of those trials, vSphere was the best software for a heterogeneous environment like ours, where we had Windows and different flavors of Linux.
So we stuck with VMware, and that helped us abstract the hardware layer and our software layer, so we can move our operating systems and our virtual servers to different pieces of hardware, when there was a hardware issue on one server, enabling us to be more agile.
Instead of running just one server on one piece of hardware, we were able to run anywhere between 12 and 20 different servers. All servers weren’t utilized at 100 percent all the time. We were able to leverage the CPU to its full capacity and run many more servers. So we had, at a minimum, a 12x increase in our server capacity on each piece of hardware. That definitely did help our costs.
Gardner: Tell us a little bit about BancVue.
Nair: BancVue is a financial services software and marketing company. We help community financial institutions compete with mega banks by providing them marketing expertise, software expertise, and data consultation expertise, and all those things require technology and software.
For many of our partners we provide the website that many people land on when they search for the website on the Internet. And we also provide the gateway to their online banking. So it's extremely important for the website to stay up and online.
In addition to that, we also provide rewards checking calculations, interest rate calculations, which customer is qualified for certain products, and so on. We are definitely a part of the ecosystem for the financial institution.
Gardner: Once you settled on your strategy for virtualizing your workloads and supporting your heterogeneity issues, how did that unfold?
Nair: It was a step-by-step approach of wading deeper into the virtualization world. Our first step was just getting that abstraction layer that I was talking about by virtualizing our servers. Then, we looked at it and we said, "Well, from vSphere we can use vMotion and move our virtual servers around. And we can consolidate our storage on a storage-attached network (SAN)." That helped us disengage further from each piece of hardware.
Then, we can look at vCenter Operations Manager and predict when a server is going to run out of capacity. That was one of the areas where we started experimenting, and that proved very fruitful. That experiment was just earlier this year.
Once we did that, we downloaded some trial software with the help of VMware, which is one of the benefits that we found. We didn’t have to pay up immediately. We could see if it suited our needs first.
We used vCloud Director as a trial, and vShield and vCenter Orchestrator together. Once we put all those pieces together, we were able to get the true benefit of virtualization, which is being in a cloud where not only are you abstracted out, but you can also predict when your hardware is going to run out.
You can move to a different data center, if the need happens to be there and just run your server farm like a power utility would run their power station, building out the computing resources necessary for a user or a customer, and then shutting that off when it’s no longer necessary, all within the same hardware grid.
Fit for purpose
Gardner: I suppose it also gets to that point of cutting your total costs, when you can manage that as a fit-for-purpose exercise. It's the Goldilocks approach -- not too much, not too little. That’s especially important, when you have an ecosystem play, where you can’t always predict what your customers are going to be doing or demanding.
One admin can do the work of at least three admins, once we’ve fully implemented the cloud, because the buildup and takedown are some of the most expensive portions of creating a server. You can automate that fully and not have to worry about the takedown, because you can say, "Three days from now please remove the server from the grid." Then, the admin can go do some other tasksWe run Dell hardware, Dell servers, and Dell blades, and that's where we run production. In development, we also use Dell hardware, where we just use the R610s, 710s, and 810s, basically small machines, but with a fairly good amount of power. We can load up to 20 servers on in development, and as many as 12 in production. We run about 275 VMs today.
Our production software is software as a service (SaaS), so a majority of that runs on IIS Web servers, with SQL backend. We also use some new cutting-edge database technologies, MongoDB, which also runs on a virtual system.
In addition, we have our infrastructure, like our customer relationship management (CRM), for which we use SugarCRM, and our ticketing system, which is JIRA, and our collaboration tool called Confluence, as well as our build system, which is TeamCity.
All run on VMs. Our infrastructure is powered on VMs, so it’s pretty important that it stays up. It’s one of the reasons that we think running it on a SAN, with the ability to use VMotion, does help our uptime.
A few different things attracted us to VMware. One of them was the fact that VMware fully supported different operating systems. A I said earlier, we run Red Hat, as well as Debian and Windows. When we ran those on different public and other proprietary virtualization products, we found different issues in each one.
For example, one of them had a time drift, where it didn’t keep time as well as it did on Windows. On Linux the time always seemed to drift a little bit. Apparently they hadn’t mastered that. Some free products did not have the ability to run Windows. They could run other versions of Linux. They couldn't run Windows properly at the time we were testing. But VMware, out of the box, could run all those operating systems.
The second thing was the support level. We didn’t want to be running our production system, put a bug out there in the community, and wait for someone to answer while we were down. We wanted to be able to pick up the phone, ask someone immediately, and get knowledgeable support. So support was a key ingredient in our selection.
We do have that option today when we have an issue. We can call up VMware and get that support. So it was support, compatibility, and the overall ecosystem. We knew that as we grew, we wouldn’t have to switch to another vendor to get cloud. We knew that we could go to VMware and get the cloud solution, as well as the virtualization solution, because virtualization was just the first step to us to become fully virtualized in a private cloud environment, with software, security like vShield and vCenter Operations Manager.
We actually had a little virtualization lab, where we practiced these things, because as the old adage says, practice does make perfect. The next thing was that we rolled it out in incremental steps to one product, and then eventually to a larger development group.
Gardner: Looking to the future, is there anything about mobile support or increasing the types of services that you're going to provide to your community banks, more along the lines of extended services that you provide and they brand? Do you think that this cloud environment is going to enable you to pursue that?
Nair: Yes, we’ve already started down that path. We have mobile support for the websites that we’ve created, and we’ve just implemented that earlier this year. Eventually, we plan to go into the online banking space and provide online banking for mobile devices. All that will be done in our cloud infrastructure. So yes, it’s here to stay.
We want to look further at the automation that the cloud products would give us, especially with security in vShield. It’s pretty interesting how we can have a virtual firewall with our VMs and look at the other mobile software that's available.
You may also be interested in:
- Learn why success greets NYSE Euronext's Community Platform for Capital Markets cloud
- VMware CTO Steve Herrod on How the Software-Defined Datacenter Benefits Enterprises
- Legal services leader and SMB Foley & Lardner makes strong case for BYOD
- Ocean Observatories Initiative: Cloud and Big Data come together to give scientists unprecedented access to essential climate insights
- Case Study: Strategic Approach to Disaster Recovery and Data Lifecycle Management Pays Off for Australia's SAI Global
- Columbia Sportswear extends deep server virtualization to improved ERP operations, disaster recovery efficiencies
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Jun. 26, 2016 01:00 PM EDT Reads: 692
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
Jun. 26, 2016 12:30 PM EDT Reads: 1,089
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jun. 26, 2016 12:00 PM EDT Reads: 1,256
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jun. 26, 2016 12:00 PM EDT Reads: 1,092
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Jun. 26, 2016 12:00 PM EDT Reads: 1,316
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Jun. 26, 2016 12:00 PM EDT Reads: 1,040
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Jun. 26, 2016 11:00 AM EDT Reads: 1,024
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Jun. 26, 2016 09:45 AM EDT Reads: 544
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Jun. 26, 2016 08:45 AM EDT Reads: 696
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Jun. 25, 2016 03:00 PM EDT Reads: 1,555
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Jun. 25, 2016 01:45 PM EDT Reads: 892
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Jun. 25, 2016 01:15 PM EDT Reads: 1,233
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Jun. 25, 2016 11:45 AM EDT Reads: 1,181
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Jun. 25, 2016 11:15 AM EDT Reads: 1,202
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Jun. 25, 2016 10:15 AM EDT Reads: 1,266
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
Jun. 25, 2016 07:30 AM EDT Reads: 902
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Jun. 24, 2016 01:00 PM EDT Reads: 1,339
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
Jun. 24, 2016 12:00 PM EDT Reads: 1,606
industrial company for a multi-year contract initially valued at over $4.0 million. In addition to DataV software, Bsquare will also provide comprehensive systems integration, support and maintenance services. DataV leverages advanced data analytics, predictive reasoning, data-driven diagnostics, and automated orchestration of remediation actions in order to improve asset uptime while reducing service and warranty costs.
Jun. 22, 2016 11:00 AM EDT Reads: 1,358
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...
Jun. 19, 2016 12:45 PM EDT Reads: 1,249