Welcome!

You will be redirected in 30 seconds or close now.

ColdFusion Authors: Yakov Fain, Jeremy Geelan, Maureen O'Gara, Nancy Y. Nee, Tad Anderson

Related Topics: ColdFusion

ColdFusion: Article

How to Find the Right Hosting Service

How to Find the Right Hosting Service

ColdFusion developers are faced with lots of choices when trying to find a ColdFusion hosting service that meets their needs. It can be tough locating a host that offers the right combination of features, service, and support at a price that's right for a variety of developers. In the March 2003 issue (CFDJ, Vol. 5, issue 3), we conducted our first interview with a ColdFusion hosting provider. This month, we interview Edgewebhosting.net CEO Vlad A. Friedman for the skinny on his company's ColdFusion hosting services.

CFDJ: Tell us a little bit about your company. How did you get started in the hosting business?
Friedman: Edgewebhosting.net was started almost 5 years ago as a division of ACS&S, Inc., a 12-year-old systems integration and consulting firm. As our consulting arm grew into development of Web technologies, we started utilizing the services of several hosting companies for our clients. After a relatively short time, we realized there was a great divide in the marketplace between the service providers and ColdFusion developers (their customers).

Few if any of these companies offered what we would have considered quality hosting and support services, and most treated their customers quite poorly. At that point we began to offer hosting services with service-level agreements and a quality of service and support that we felt customers deserved. ACS&S was retitled and Edgewebhosting.net was born. Our growth was paced and managed effectively to completely remove any dependencies on outside funding. This has allowed us to maintain high quality of service even through tumultuous financial markets, as most of our competitors continue to lose staff and resources. After 5 years, we have grown and built a state-of-the-art data center facility that hosts tens of thousands of Web sites, and allows us to effectively handle our exceptional growth rate, which has exceeded 80% per year.

CFDJ: Why ColdFusion hosting?
Friedman: We chose ColdFusion for several reasons. First, we already had a staff of developers that were familiar with the product. Second, ASP was not yet a mature development environment. Last, we felt that we could provide better service than any other provider in the marketplace since we already had the in-house talent to provide support services. Originally, our goal was to bring in more consulting business via the relationships we built with the clients. Over time we learned that our original premise was flawed. There were so many developers upset with the service they received from their hosting providers that they swarmed into our data center. Now, hosting has become the primary service that we offer, accounting for over 85% of the company's revenue. Developers now encompass over 90% of our clientele, and consulting has become just a convenience service that we offer to a few select long-term clients.

CFDJ: What version(s) of ColdFusion do you support?
Friedman: We offer ColdFusion 5, ColdFusion MX, as well as ASP and .NET hosting. We are also investigating additional opportunities to potentially begin offering BlueDragon hosting.

CFDJ: What do you feel separates you from other companies that offer ColdFusion hosting?
Friedman: I would say it's our focus and tools specifically designed for developers and resellers. Our primary goal as part of our mission statement is to provide our customers with the best service experience they have ever received from any IT company, no exceptions. This is the primary goal of every engineer on our support team. Every call into our support center is answered by either a Level 3 CF developer or NOC (Network Operations Center) engineer. There are never any confusing phone trees or trainees answering calls in our facility.

Although none of us is perfect, our Real-Time Error Notification service allows our developer customers to appear that way. Our servers deliver real-time information to developers on all errors that occur on their customers' Web sites, including the page, refer, error, all CGI variables, browser, and several other useful tidbits of information necessary to debug coding errors. That way, problems can be corrected before the customer even knows about them.

We've developed a unique technology called The ColdFusion Self-Healer, which runs on every server in our facility. It monitors for a number of different ColdFusion and IIS problems, and automatically resolves 90% of them with no human interaction in 60 seconds or less. In these scenarios, most problems are resolved before a user even has the opportunity to pick up the phone and call to report a problem.

Our support system has been developed from the ground up with developers in mind. It allows for multiple technicians/developers/site owners to manage all of their sites, configuration, and support tickets from one console. One central administrator can monitor all of their sites, as well as tickets for all of the developers with access to each of the sites.

Our reseller plans allow developers to start receiving up to 50% discounts off our retail prices almost immediately, as compared to the 10-20 required accounts with some of our competitors. This compensates developers for the time they already spend with their clients handling Level 1 support tasks.

We have always believed that resellers and developers are our most important customers, and they have been the essential key to our growth. One of the keys in providing reliable service in a shared environment is not overutilizing your servers or infrastructure. Even on our entry-level CF accounts, we place no more than 65 Web sites per server. This ensures that the appropriate server resources are always available to our customers when they need them.

Many of our clients utilize our managed CF dedicated servers. This allows them to operate on a dedicated high-end platform without the knowledge and experience necessary to operate their own server. All backups, DNS, statistics, security patches, security management, e-mail, along with a number of other tasks, are handled by our NOC engineers, freeing our customers to focus on their greatest strengths: acquiring new clients and coding CF applications.

Our robust facility, powered by Cisco with N+1 redundancy built in, serves as a stable base of operations that achieves 99.998% network uptime for our clients. With advanced GlobalRoute technology, we can even automatically reroute traffic around most Internet brownouts, providing unsurpassed traffic delivery.

CFDJ: In terms of hosting ColdFusion sites, what aspect do you find most challenging?
Friedman: The most challenging yet fun aspect of hosting is diving into our customers' code (at their request) to troubleshoot an issue. We are often asked to determine the cause of performance-related issues caused by coding or design problems. It's quite stimulating to get a grasp on a customer's application architecture (that they may have spent years developing), in a relatively short time frame, and offer design and implementation suggestions that can often double or even triple performance.

CFDJ: Can you give our readers an overview of the types of hosting plans you offer, as well as the costs?
Friedman: Our entry-level shared ColdFusion account, Expert CFM plan starts at $49.95 retail ($24.95 for resellers/developers) per month. It includes CF 5 or MX, 75Mb of disk space, real-time Web statistics, and e-mail with POP3, IMAP, SMTP, and Webmail, as well as a wealth of additional features. As requirements grow, our Master CFM account at $99.95 ($49.95 for resellers/developers) per month includes 200Mb Web and 200Mb SQL Server 2000 space, SSL, and additional e-mail accounts. At our highest shared level, Semi-Private Service at $249.95 ($124.95 for resellers/developers) per month, we place only six Web sites per machine, allowing for the greatest reliability and flexibility for high-traffic sites.

CFDJ: If you could ask Macromedia for one enhancement to ColdFusion that would make your life as a hosting provider easier, what would it be?
Friedman: Instead of requesting a technical enhancement, I would ask Macromedia to spend its resources to provide better support and help the CF community grow. We believe strongly in ColdFusion as a platform and in Macromedia as a leader in Web technology, but for CF to grow and succeed there needs to be a large base of developers who understand both the benefits and the implementation of CF technology. This is the reason we provide free hosting to so many CFUGs and CF community Web sites. The larger and more educated the developer base, the larger the opportunities in the marketplace. Remember, most often, the technologists, not management, drive architecture decisions.

CFDJ: Who can readers contact for more information, or to open an account?
Friedman: Readers can contact our sales department at 888-428-2752, e-mail [email protected], or just go to our Web site at http://edgewebhosting.net to read more about what types of services we offer. Our engineers are always ready and able to answer your questions.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things’). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing? IoT is not about the devices, it’s about the data consumed and generated. The devices are tools, mechanisms, conduits. In his session at Internet of Things at Cloud Expo | DXWor...