|By Rob Brooks-Bilson||
|September 11, 2003 12:00 AM EDT||
ColdFusion developers are faced with lots of choices when trying to find a ColdFusion hosting service that meets their needs. It can be tough locating a host that offers the right combination of features, service, and support at a price that's right for a variety of developers. In the March 2003 issue (CFDJ, Vol. 5, issue 3), we conducted our first interview with a ColdFusion hosting provider. This month, we interview Edgewebhosting.net CEO Vlad A. Friedman for the skinny on his company's ColdFusion hosting services.
CFDJ: Tell us a little bit about your company. How did you get
started in the hosting business?
Friedman: Edgewebhosting.net was started almost 5 years ago as a division of ACS&S, Inc., a 12-year-old systems integration and consulting firm. As our consulting arm grew into development of Web technologies, we started utilizing the services of several hosting companies for our clients. After a relatively short time, we realized there was a great divide in the marketplace between the service providers and ColdFusion developers (their customers).
Few if any of these companies offered what we would have considered quality hosting and support services, and most treated their customers quite poorly. At that point we began to offer hosting services with service-level agreements and a quality of service and support that we felt customers deserved. ACS&S was retitled and Edgewebhosting.net was born. Our growth was paced and managed effectively to completely remove any dependencies on outside funding. This has allowed us to maintain high quality of service even through tumultuous financial markets, as most of our competitors continue to lose staff and resources. After 5 years, we have grown and built a state-of-the-art data center facility that hosts tens of thousands of Web sites, and allows us to effectively handle our exceptional growth rate, which has exceeded 80% per year.
CFDJ: Why ColdFusion hosting?
Friedman: We chose ColdFusion for several reasons. First, we already had a staff of developers that were familiar with the product. Second, ASP was not yet a mature development environment. Last, we felt that we could provide better service than any other provider in the marketplace since we already had the in-house talent to provide support services. Originally, our goal was to bring in more consulting business via the relationships we built with the clients. Over time we learned that our original premise was flawed. There were so many developers upset with the service they received from their hosting providers that they swarmed into our data center. Now, hosting has become the primary service that we offer, accounting for over 85% of the company's revenue. Developers now encompass over 90% of our clientele, and consulting has become just a convenience service that we offer to a few select long-term clients.
CFDJ: What version(s) of ColdFusion do you support?
Friedman: We offer ColdFusion 5, ColdFusion MX, as well as ASP and .NET hosting. We are also investigating additional opportunities to potentially begin offering BlueDragon hosting.
CFDJ: What do you feel separates you from other companies that offer
Friedman: I would say it's our focus and tools specifically designed for developers and resellers. Our primary goal as part of our mission statement is to provide our customers with the best service experience they have ever received from any IT company, no exceptions. This is the primary goal of every engineer on our support team. Every call into our support center is answered by either a Level 3 CF developer or NOC (Network Operations Center) engineer. There are never any confusing phone trees or trainees answering calls in our facility.
Although none of us is perfect, our Real-Time Error Notification service allows our developer customers to appear that way. Our servers deliver real-time information to developers on all errors that occur on their customers' Web sites, including the page, refer, error, all CGI variables, browser, and several other useful tidbits of information necessary to debug coding errors. That way, problems can be corrected before the customer even knows about them.
We've developed a unique technology called The ColdFusion Self-Healer, which runs on every server in our facility. It monitors for a number of different ColdFusion and IIS problems, and automatically resolves 90% of them with no human interaction in 60 seconds or less. In these scenarios, most problems are resolved before a user even has the opportunity to pick up the phone and call to report a problem.
Our support system has been developed from the ground up with developers in mind. It allows for multiple technicians/developers/site owners to manage all of their sites, configuration, and support tickets from one console. One central administrator can monitor all of their sites, as well as tickets for all of the developers with access to each of the sites.
Our reseller plans allow developers to start receiving up to 50% discounts off our retail prices almost immediately, as compared to the 10-20 required accounts with some of our competitors. This compensates developers for the time they already spend with their clients handling Level 1 support tasks.
We have always believed that resellers and developers are our most important customers, and they have been the essential key to our growth. One of the keys in providing reliable service in a shared environment is not overutilizing your servers or infrastructure. Even on our entry-level CF accounts, we place no more than 65 Web sites per server. This ensures that the appropriate server resources are always available to our customers when they need them.
Many of our clients utilize our managed CF dedicated servers. This allows them to operate on a dedicated high-end platform without the knowledge and experience necessary to operate their own server. All backups, DNS, statistics, security patches, security management, e-mail, along with a number of other tasks, are handled by our NOC engineers, freeing our customers to focus on their greatest strengths: acquiring new clients and coding CF applications.
Our robust facility, powered by Cisco with N+1 redundancy built in, serves as a stable base of operations that achieves 99.998% network uptime for our clients. With advanced GlobalRoute technology, we can even automatically reroute traffic around most Internet brownouts, providing unsurpassed traffic delivery.
CFDJ: In terms of hosting ColdFusion sites, what aspect do you find
Friedman: The most challenging yet fun aspect of hosting is diving into our customers' code (at their request) to troubleshoot an issue. We are often asked to determine the cause of performance-related issues caused by coding or design problems. It's quite stimulating to get a grasp on a customer's application architecture (that they may have spent years developing), in a relatively short time frame, and offer design and implementation suggestions that can often double or even triple performance.
CFDJ: Can you give our readers an overview of the types of hosting
plans you offer, as well as the costs?
Friedman: Our entry-level shared ColdFusion account, Expert CFM plan starts at $49.95 retail ($24.95 for resellers/developers) per month. It includes CF 5 or MX, 75Mb of disk space, real-time Web statistics, and e-mail with POP3, IMAP, SMTP, and Webmail, as well as a wealth of additional features. As requirements grow, our Master CFM account at $99.95 ($49.95 for resellers/developers) per month includes 200Mb Web and 200Mb SQL Server 2000 space, SSL, and additional e-mail accounts. At our highest shared level, Semi-Private Service at $249.95 ($124.95 for resellers/developers) per month, we place only six Web sites per machine, allowing for the greatest reliability and flexibility for high-traffic sites.
CFDJ: If you could ask Macromedia for one enhancement to ColdFusion
that would make your life as a hosting provider easier, what would it
Friedman: Instead of requesting a technical enhancement, I would ask Macromedia to spend its resources to provide better support and help the CF community grow. We believe strongly in ColdFusion as a platform and in Macromedia as a leader in Web technology, but for CF to grow and succeed there needs to be a large base of developers who understand both the benefits and the implementation of CF technology. This is the reason we provide free hosting to so many CFUGs and CF community Web sites. The larger and more educated the developer base, the larger the opportunities in the marketplace. Remember, most often, the technologists, not management, drive architecture decisions.
CFDJ: Who can readers contact for more information, or to open an account?
Friedman: Readers can contact our sales department at 888-428-2752, e-mail [email protected], or just go to our Web site at http://edgewebhosting.net to read more about what types of services we offer. Our engineers are always ready and able to answer your questions.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Oct. 23, 2016 09:15 PM EDT Reads: 953
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Oct. 23, 2016 09:00 PM EDT Reads: 5,987
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
Oct. 23, 2016 09:00 PM EDT Reads: 1,244
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Oct. 23, 2016 09:00 PM EDT Reads: 717
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Oct. 23, 2016 08:45 PM EDT Reads: 1,284
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Oct. 23, 2016 08:30 PM EDT Reads: 1,700
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Oct. 23, 2016 08:30 PM EDT Reads: 1,101
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Oct. 23, 2016 07:30 PM EDT Reads: 2,067
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Oct. 23, 2016 07:00 PM EDT Reads: 4,554
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
Oct. 23, 2016 06:45 PM EDT Reads: 1,009
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Oct. 23, 2016 05:30 PM EDT Reads: 837
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
Oct. 23, 2016 05:00 PM EDT Reads: 749
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
Oct. 23, 2016 04:30 PM EDT Reads: 1,326
SYS-CON Events announced today that Embotics, the cloud automation company, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fas...
Oct. 23, 2016 04:30 PM EDT Reads: 807
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
Oct. 23, 2016 04:15 PM EDT Reads: 1,477
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
Oct. 23, 2016 03:30 PM EDT Reads: 1,483
SYS-CON Events announced today that Coalfire will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Coalfire is the trusted leader in cybersecurity risk management and compliance services. Coalfire integrates advisory and technical assessments and recommendations to the corporate directors, executives, boards, and IT organizations for global brands and organizations in the technology, cloud, health...
Oct. 23, 2016 03:30 PM EDT Reads: 1,532
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 23, 2016 03:00 PM EDT Reads: 34,066
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Oct. 23, 2016 02:15 PM EDT Reads: 1,332
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Oct. 23, 2016 02:00 PM EDT Reads: 4,462