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ColdFusion: Article

ColdFusion Selected for Call Center

ColdFusion Selected for Call Center

The simplicity, flexibility and processing power of Macromedia's ColdFusion MX technology, supplied Macromedia solutions distributor Dax Data, made it ideal for the development of a large call center application at Benefit Recovery Services (BRS), Johannesburg, South Africa.

Web developer Dawie de Villiers, commissioned to do the job in October 2002, decided ColdFusion would be perfect because it interfaces between browser-based applications and the back-end MS SQL databases required. In addition, he says, once created, systems using ColdFusion are easy to maintain.

The call center, which deals with a large number of pension funds, required a system that would allow operators to locate and contact people, automatically send e-mails and faxes, fill out the relevant documentation and file it with the pension fund involved. It would also have to file internal reports and track progress, all on a single system. .

"The technology was particularly useful in the call center where ColdFusion made seamless multi-access to the system possible, enabling a large number of people to access data simultaneously," De Villiers says. "Another advantage is ColdFusion's intuitive English readable scripting language - CFML. In addition, ColdFusion connects to almost any database."

The call center operates via a secure private network, which results in a cost effective implementation of the technology, something that was not possible with other options. "It also enabled me to implement this Microsoft browser-based application in only five months," De Villiers says.

He also used ColdFusion to update the company's existing intranet and mass mailing facilities as it offers fast ordering and indexing capabilities. Security is paramount across the system and has been upgraded to prevent external, unauthorized access, ensuring complete data security and integrity.

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CFDJ News Desk monitors the world of ColdFusion to present developers with updates on technology advances, new features and performance enhancements concerning ColdFusion, business trends, ColdFusion-related products, standards discussions, and industry commentary.

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